Support

Questions, a problem at the door, or want to move several venues over? Write to us and you’ll hear back from a person, usually the same day.

Common questions

A staff member forgot their password. An admin opens More → Users, picks the person and taps Reset password.
The door has no signal. Keep checking people in; the app saves check-ins and syncs when the signal is back.
Someone is missing from the door list. The door only shows confirmed guests for tonight. Check Pending, or whether they were added for another night.